Privacy Policy
This Privacy Policy explains how Greetings collects, uses, stores, protects, and discloses your personal data when you visit our official website and purchase products. This policy applies to all website visitors, registered users, and customers. By using our website, you agree to the terms of this Privacy Policy.
1. Effective Date
This Privacy Policy is effective from June 18, 2026, until further notice.
2. Information We Collect
We only collect the personal information necessary to complete your order and provide better customer service. The information we collect includes:
Personally Identifiable Information: Your name, email address, and contact number.
Shipping Information: Delivery address, postal code, country and region information for order fulfillment.
Order Information: Purchase history, product preferences, order amount, transaction history, and order status.
Technical Information: IP address, browser type, device information, website access time, pages viewed, and operation records.
Message Information: Content you submit through customer service inquiries, feedback, and message replies.
Note: We do not collect or store your complete credit card, debit card, or payment password information. All payment data is securely processed by a third-party encrypted payment gateway.
3. Information Sources & Usage
Sources of Personal Information
We primarily obtain your personal information from the following sources:
Information you actively fill out and submit when placing an order or contacting customer service.
Information automatically collected through website browsing, access behavior, and cookies.
Legally authorized third-party payment platforms and logistics service providers.
How We Use Your Information
We only use your personal data for the following lawful purposes:
To process, confirm, pack, and ship your greeting card orders normally.
To send order confirmations, shipping updates, tracking information, and after-sales notification emails.
To respond to your customer service inquiries, return/exchange requests, and problem resolution.
To verify user identity and prevent fraudulent transactions and abnormal orders.
To optimize website functionality, product display, and user shopping experience.
We may occasionally send you store updates, new product launches, and promotional notifications (you can unsubscribe at any time).
4. How We Disclose Personal Information
Greetings will never sell, rent, or trade your personal information for commercial purposes. We will only disclose your data when necessary in the following situations:
Service Providers: We will disclose your necessary delivery information to our official delivery partners (UPS) and logistics providers solely for completing delivery services.
Payment Service Providers: We will share necessary transaction data with encrypted payment gateways to complete payment verification.
Legal Requirements: We will disclose information when required by local UK law, government agencies, judicial orders, or legal processes.
Business Transfer: In the event of a store merger, acquisition, or asset transfer, user data may be transferred as business assets under the same level of privacy protection.
5. Data Security and Retention
Data Security
We use industry-standard SSL encryption, secure server storage, and access control to protect your personal information from unauthorized access, disclosure, alteration, or loss. All user data is stored in a secure and compliant server environment. We strictly control internal data access permissions to ensure information security.
Data Retention
We will retain your personal information only for the time necessary to achieve the purposes for which it was collected (including order processing, after-sales service, and legal compliance requirements).
Generally, order and user data will be retained for a maximum of 7 years in accordance with UK business and tax regulations. After the retention period expires, we will securely delete or anonymize your data.
6. Third-Party Links
Our website may contain links to third-party websites, including payment platforms, logistics tracking pages, and social media links. We have no control over the privacy policies and service rules of third-party websites.
Once you leave our official website and enter a third-party platform, your browsing and information behavior will be subject to the privacy policy of that third-party platform. We recommend that you carefully read the privacy terms of third-party websites. We are not responsible for any personal data risks arising from third-party platforms.
7. Your Rights
As a user, you have the following personal data rights in accordance with relevant data protection regulations:
Right to Access: You have the right to inquire and obtain your personal data records stored by us.
Right to Rectification: You can correct inaccurate or incomplete personal information at any time.
Right to Deletion: You can apply to delete your personal data when the data is no longer necessary for service purposes.
Right to Restrict Processing: You have the right to restrict our data processing under legal conditions.
Right to Data Portability: You can obtain your order and personal data in a readable format.
Right to Withdraw Consent: You may withdraw your consent for data collection and usage at any time.
If you need to exercise the above rights, please contact our customer service email: info@greetingsstore.com
8. Children's Privacy
Our website and greeting card products are intended for a general audience. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and find that your child has provided personal information to our website without authorization, please contact us immediately. We will proactively delete the relevant data as soon as possible.
9. Cookie Policy
Our website uses cookies to improve your browsing experience, remember your preferences, speed up page loading, and analyze website traffic.
Cookies are small text files stored on your local device. They do not steal your personal privacy or payment data. You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may cause some website functions to malfunction.
10. Changes to Privacy Policy
We reserve the right to update and revise this Privacy Policy at any time in accordance with business adjustments and legal requirements.
Upon policy updates, we will post the latest version on this page and update the effective date. The revised Privacy Policy will take effect immediately upon posting. Your continued use of our website after the update constitutes your acceptance of the latest policy terms.
Contact Us
Store Name: Greetings
Address: 50 Lordship Ln, London SE22 8HJ, United Kingdom
Email: info@greetingsstore.com
Business Hours：
Monday to Saturday: 9:30 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM
Response Notice
We will respond to all your messages within 24 to 48 business hours. Please wait patiently for our reply. We will do our best to resolve your issues and provide you with excellent service.