Payment Policy
1. Payment Methods
We support secure online payments using the following international credit and debit cards. All transactions are processed through encrypted official payment channels:
American Express
Diners Club
Discover Card
JCB Card
Maestro Card
Mastercard
Visa Card
We do not accept cash on delivery, bank transfers, or offline payments by default. All orders must be completed through online checkout.
2. Checkout and Payment Process
Step 1: Add Items to Cart — Select your preferred greeting card products and confirm the quantity.
Step 2: Fill in Shipping Information — Enter your accurate shipping address, contact information, and postal code.
Step 3: Proceed to Checkout — The system will automatically calculate your order total (we offer free shipping indefinitely, with no additional shipping fees).
Step 4: Complete Payment — Select your card type and fill in valid card information to complete the transaction.
Step 5: Payment Verification — Our system will automatically verify your payment status within minutes.
Step 6: Order Processing — After payment confirmation, your order will be placed in our inventory queue and processed within 1-3 business days.
3. Payment Security
Greetings takes the security of every customer's payment information very seriously. All online payment transactions on our website are encrypted using SSL technology and comply with international payment security standards.
We do not store your complete credit card information on our servers. All card data is transmitted and protected directly by our official payment gateway. Your private payment information will be kept completely confidential and will never be sold, shared, or disclosed to any third party for commercial purposes.
Our payment system supports real-time risk identification to prevent abnormal transactions, fraudulent payments, and unauthorized deductions, ensuring the security and reliability of every transaction.
4. Order Confirmation
After successful payment, our system will automatically send a formal order confirmation email to your registered email address.
The confirmation email will include your order number, purchased items, order amount, shipping address, and order status.
If you haven't received a confirmation email within 15 minutes, please check your inbox or spam folder. If your payment has been deducted but you haven't received order confirmation, please contact our customer service immediately for manual verification.
Only orders that have been paid and are in the "Confirmed" status will be packaged and shipped.
5. Common Payment Issues and Solutions
Payment Failure/Transaction Rejection
Payment failure may be due to insufficient card balance, expired card, bank transaction limits, international transaction restrictions, or temporary network outages. Please check your card status, enable overseas payment functionality, or try using a different payment card.
Payment Deducted but Order Not Updated
Status updates for individual orders may be delayed due to system or network synchronization delays. Please wait 1-2 hours for automatic synchronization. If the problem persists, please contact us and provide your payment screenshot and order information for manual verification.
Duplicate Payment/Accidental Duplicate Payment
If your account has been charged twice for the same order, please contact our customer service. We will verify the records and arrange a full refund within 1-3 business days.
Pending Payment Status
Orders displaying "Pending Payment" but without successful payment will be automatically cancelled by the system after a period of time. You can place a new order and complete the payment again.
Invalid or Unavailable Card Type
If your card is unsupported or unrecognized, please switch to another valid card (supported card types such as Visa, Mastercard, and Maestro) to complete the payment.
Refund
We will complete inspection and refund processing within 6–12 business days after receiving the goods. Refunds will be returned to the original payment method, and the actual arrival time depends on the processing speed of the payment platform or bank.
Contact Us
Store Name: Greetings
Address: 50 Lordship Ln, London SE22 8HJ, United Kingdom
Email: info@greetingsstore.com
Business Hours（GMT+0）：
Monday to Saturday: 9:30 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM
Response Notice
We will respond to all your messages within 24 to 48 business hours. Please wait patiently for our reply. We will do our best to resolve your issues and provide you with excellent service.